Library

I ordered the wrong size. Can I send it back and swap it?

Rosa Quintero · Customers · Answered from the manual

Rosa QuinteroInitial question5 Aug · 14:45
I ordered the wrong size. Can I send it back and swap it?
BisbeFinal answer5 Aug · 14:45
Maria wrote this down. Word for word:
“Unworn, with the lot ticket still on it, inside twenty-one days — send it back and we exchange it.”
“The postage back is yours unless the piece is faulty. A fault is not a change of mind, and it has its own page.”
“Money going back onto a card is Maria's call every time. Tell us what happened and she hears it the same day.”
Source for this answer
Changing your mind about a piecev2confirmed 4 Jun 2026Read source
Exact wording from the page.
Check the source before you act on it. Bisbe only answers from what the owner has written down, and it can still get one wrong — verifying is on you.

◇ Phase 2 — not built

This is where Bisbe would hand the CRM what it worked out — the account, the piece, the purchase and stock it needs to act. Bisbe holds the RULE (what is covered); the CRM holds the RECORD (what this buyer actually bought). Nothing is sent today.