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The mill has our replacement dye lot on backorder. How do we chase a supplier for a late lot?
James TateInitial question6 Aug · 10:05
I rang the mill about the replacement run for claim 1042 and they have the whole dye lot on backorder — they wouldn’t give me a date on the phone. Is there anything written down about chasing a supplier for a late lot, and what am I allowed to promise the account while we wait?
BisbeInitial answer6 Aug · 10:05
Two halves, and I can only answer one of them.
Chasing a supplier: nothing written down covers it. Atlantica’s manual is about how you serve your accounts — there is no page about suppliers at all, so I’m not going to guess. It’s with Maria now.
What you may tell the account IS written down. Maria’s words:
“Tell the account before they notice it on the packing list.”
“Offer the next batch date, in writing, in the same message.”
So the short-batch page carries the half you can act on today, and the mill half is with Maria.
Source for this answer
When a batch runs shortRead sourceCheck the source before you act on it. Bisbe only answers from what the owner has written down, and it can still get one wrong — verifying is on you.