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Do we pay to redirect a parcel when the customer gave us the wrong address?
Nuria BeltránInitial question31 Jul · 10:20
Do we pay to redirect a parcel when the customer gave us the wrong address?
BisbeNote — not an answer31 Jul · 10:20
Nothing written down covers this. Nuria Beltrán is waiting on you — respond to Nuria Beltrán.
MariaFinal answer31 Jul · 16:05
We redirect it once, at our cost, if they tell us the same day the label was printed. After that the redirect is theirs to pay for, and we tell them what it costs before we move it. Never send a parcel on a second time without putting the new address in writing back to them.
not in this demoBisbeNow in the manual6 Aug · 07:44
That’s in the manual now — Redirecting a parcel, v1. Next time somebody asks, I answer it myself.
Source for this answer
Redirecting a parcelRead sourceCheck the source before you act on it. Bisbe only answers from what the owner has written down, and it can still get one wrong — verifying is on you.