Atlantica · Shipping
Changing your mind about a piece
customers can read this
The page, as it was written
- Unworn, with the lot ticket still on it, inside twenty-one days — send it back and we exchange it.
- The postage back is yours unless the piece is faulty. A fault is not a change of mind, and it has its own page.
- A piece bought in a sale is an exchange, never a return.
- Money going back onto a card is Maria's call every time. Tell us what happened and she hears it the same day.
Maria’s own words, in Maria’s own order. Training quotes the page; it never rewrites it.
The check is one worked example in this walk-through
Every lesson takes the page away and asks you to answer it from memory. These are flat pages with nothing to answer into, so one check is walkable here rather than one picture of a check on every page — take it on “Checking in at an account”.
Every version of this page
- v24 Jun 2026Maria separated a change of mind from a fault — they were arriving in one message.
- v122 Jan 2026Written for the retail side. The wholesale returns page is a different page and stays inside.
The same page in the manual: Atlantica’s manual — every page · ask it a question instead.