Support › When something’s wrong
Telling us something is wrong, an idea, or a question
You never leave your own app to tell us something. Open Work, press Add a job, and pick the type Product feedback.
It is the one of the seven types that leaves your firm, and the picker says so: About Bisbe itself. This one goes to us — and it says so before you send it.
Then pick which kind it is. There are three: Something’s wrong · An idea · A question.
Write a title and what happened. Which screen you were on and which version you are running are filled in for you.
Before you send, the screen shows you this, in these words: This goes to Bisbe. They’ll see the title, what you wrote, and which screen you were on — with your name and your firm’s on it.
Nothing is ever sent quietly. If you do not press send, nothing leaves your firm.
The job stays on your own board afterwards, like any other job. A copy of those facts, and nothing else, arrives with us.
We can post one short note back onto your record, and these five sentences are the only things it can ever say: Bisbe is looking at this. · Bisbe is going to do this. · On Bisbe’s list — not started yet. · Done — it’s in the app now. · Bisbe isn’t going to do this one.
There is no free-text reply from us onto your record — not a narrow one, none. Nothing of ours can travel into your firm through that note.
A question about Bisbe you just want answered is better asked at the Support door. Use Product feedback when you want it written down and tracked.
Telling us something is wrong, an idea, or a question
More in When something’s wrong4 pages
- Getting help with BisbeAsk us at the Support door, inside the app you are already in.
- What we can and can’t see when you askYour firm’s records are your firm’s.
- Someone can’t get inFirst check the team screen: someone who has not been given a seat has nothing to sign into.
- What isn’t built yetThere is one list of what is not built, in plain English, with the reason on each item.
Not what you were after?
Every page we have written down is in one list. If your question is not in any of them, email us at hello@bisbe.xyz — a person reads it and a person answers.