Support › When something’s wrong
What we can and can’t see when you ask
Your firm’s records are your firm’s. Asking us a question does not hand us your manual or your customer book.
When you ask at our counter, you are answered from our pages — and only the ones we have marked customer-safe. Our internal pages are never even looked at.
The same fence protects you from your own customers, in the same direction, by the same rule.
It is one mechanism, not two policies that could disagree.
What we can and can’t see when you ask
More in When something’s wrong4 pages
- Getting help with BisbeAsk us at the Support door, inside the app you are already in.
- Someone can’t get inFirst check the team screen: someone who has not been given a seat has nothing to sign into.
- What isn’t built yetThere is one list of what is not built, in plain English, with the reason on each item.
- Telling us something is wrong, an idea, or a questionYou never leave your own app to tell us something.
Not what you were after?
Every page we have written down is in one list. If your question is not in any of them, email us at hello@bisbe.xyz — a person reads it and a person answers.