Ship windows & what we promise

The page, as it was written

1. We promise the window on the batch, never a date.
2. The window is the batch date plus ten working days to the island.
3. If the batch moves, the account hears it from us the same day — not from the tracking.
4. Never promise a window that isn’t on the batch board.

Maria’s own words, in Maria’s own order. Training quotes the page; it never rewrites it.

The same page in the manual: Atlantica’s manual — every page · ask it a question instead.