Atlantica · Shipping
Returns from a wholesale account
internal only
The page, as it was written
- A mispick or a transit damage goes back at our cost, and we don’t argue about it.
- Anything else needs Maria before a label is sent.
- Photograph the carton and the piece before it moves.
- A return is not a credit. The credit is a separate decision.
Maria’s own words, in Maria’s own order. Training quotes the page; it never rewrites it.
The check is one worked example in this walk-through
Every lesson takes the page away and asks you to answer it from memory. These are flat pages with nothing to answer into, so one check is walkable here rather than one picture of a check on every page — take it on “Checking in at an account”.
Every version of this page
- v416 Apr 2026Maria separated the return from the credit.
- v320 Dec 2025Added photographing the carton.
- v14 Sep 2025Written from Maria’s ten-question interview.
The same page in the manual: Atlantica’s manual — every page · ask it a question instead.