Screen five · Status
This is the screen the whole thing is really about. Everything a firm would otherwise ring about lives here, and it is built from the actual shape of support load rather than from a list of readouts. Nine questions cause almost every ticket a product like this receives; each one has a home on this screen and a fix that does not involve anybody else.
Nothing was checked two minutes ago, because nothing is checking yet. A real watch on signing in, on the app, on your address and on email — each with a real time on it and a Check again that actually goes and looks — is coming soon. This page states its own rule three screens along: a status screen with no timestamp is a rumour. A drawn timestamp is the same rumour with better manners, so it is named here.
ask.maria.com — one of the two lines isn't there yet. A working address is live meanwhile, so nothing is broken while you sort it.
See the two lines to sendYou gave Dana the Customers door · You resent Marco's invite · You changed your colour.
See every changeSomebody can't get in · Somebody can't see something · Take a copy of everything.
Help with this appIt goes out from a shared address today, not from yours. That is the honest current state, written here so nobody has to guess whether something broke.
A filled dot means working; a hollow ring means waiting on something; and the word beside it says which. No hue is doing any work, so the screen reads the same to everybody and the same in a print-out.
Every readout carries when it was last checked and a way to check again — because a status screen with no timestamp is a rumour. (In this preview those times are drawn, not read.)
The nine questions, and where each one is answered without contacting anybody.
Take a copy of everything is not a formality. Their manual, their threads, their records, their people — theirs, on request, without asking. A firm that knows it can leave is a firm that does not spend its first month asking whether it can.