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Questions about your own orders and invoices

What is covered is a rule. What you bought, and when, is a record.

The manual answers the rule. It will not guess at your record — a question about your own order goes to a person who can look it up.

That is deliberate. A confident wrong answer about somebody’s money is worse than no answer.

Anything to do with money going back is always a person’s call, never a page’s.

Questions about your own orders and invoices

Version 1 · last confirmed 11 Aug 2026

This is the page itself, not a summary of it. It says what it says because somebody wrote it down and confirmed it on that date.

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Every page we have written down is in one list. If your question is not in any of them, email us at hello@bisbe.xyz — a person reads it and a person answers.