Do we pay to redirect a parcel when the customer gave us the wrong address?
Asked by Nuria Beltrán · started 31 Jul · 10:20 UTC · last moved 6 Aug · 07:44 UTC · closed 6 Aug · 07:44 UTC
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- Nuria Beltrán askedDo we pay to redirect a parcel when the customer gave us the wrong address?
- Bisbe did not guessNothing written down covers this, so I’m not going to guess. It’s with Maria now.
- AnsweredWe redirect it once, at our cost, if they tell us the same day the label was printed. After that the redirect is theirs to pay for, and we tell them what it costs before we move it. Never send a parcel on a second time without putting the new address in writing back to them.
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