Casa Marejada wants a refund on the overshirts that came in wrong. What do I tell them?
Asked by James Tate · started 6 Aug · 09:02 UTC · last moved 6 Aug · 09:02 UTC · owed by you
What has happened to it
Every step below is a moment the record actually holds. Where the record keeps the words but not the time — a change asked for by hand — it says so rather than guessing a date.
- James Tate askedCasa Marejada wants a refund on the overshirts that came in wrong. What do I tell them?
- Bisbe did not guessMoney going back after a shipment always goes to Maria — no procedure decides that one.
- On your deskBisbe would not guess, so the question is with a person. Nothing was written into the manual and nobody was given a made-up answer.
- Answered once, then written down — not yetThe answer becomes a page in the manual, so the same question does not come back. Not yet — this row is what the board is waiting on.no date — this has not happened
Where this job lives
This board is a view over the record, not a second copy of it. Everything you can do to this job you do where it lives.
Not on this screen: posting an update, or moving this card by hand. A job moves between columns because something moved in the record — a person answered, or a page was released. There is no status field for anybody to write to, so this screen does not offer buttons that would have to lie about what they do.
Every row here came from something real happening: somebody asked a question nobody had written the answer to, or an answer is waiting to become a page. It is read straight from Atlantica’s own questions and the pages queued for its manual — there is no separate work list to keep up to date. This is a practice copy of a real business, so anything you change here is put back the next time it is set up.