Atlantica · Quality
Reporting a fault — what to send
customers can read this
The page, as it was written
- Photograph the piece flat, in daylight, with the fault in frame — not a close-up on its own, we need to see where on the garment it sits.
- Send the lot ticket sewn inside the side pocket. Without it we are guessing which run it came from.
- Say what happened before it failed: worn, washed, still in the box. It changes nothing about what is covered — it tells the factory where to look.
- Keep the piece until you hear back. Nothing goes in the bin while a claim is open.
- This page is what to SEND. What is covered is its own page, and what happens next is the order desk's to tell you.
Maria’s own words, in Maria’s own order. Training quotes the page; it never rewrites it.
The check is one worked example in this walk-through
Every lesson takes the page away and asks you to answer it from memory. These are flat pages with nothing to answer into, so one check is walkable here rather than one picture of a check on every page — take it on “Checking in at an account”.
Every version of this page
- v218 Mar 2026Maria added the lot ticket after two claims arrived with no way to trace the run.
- v12 Oct 2025Written after the first season of claims came in as text messages with no photos.
The same page in the manual: Atlantica’s manual — every page · ask it a question instead.