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Client portals — a look inside A drawing. Nobody in it is real. X5 of 41 Not built

You’re walking asa shop that buys from AtlanticaAtlantica’s trade portal — orders, prices, claims

Act X · The edges

A claim refused

The verdict, the reason, and what they can still do — the hardest screen in the walk

AtlanticaCoverage · Claim 4419

Not covered

The fading on these is from chlorine, which is wear rather than a fault in the cloth. The warranty covers seam failure and fabric defect for twelve months, and it does not cover wear. That is on the warranty page, and it has not changed.

ReceivedFiled 6 August6 Aug — done
InspectedJames Tate checked the cloth8 Aug — done
Not coveredChlorine fading is wearToday — happening now
What you can still do

Ask Maria Reyes about it — a person, not a form

Read the warranty page the decision came from

Ask a person
What to notice in this drawing
This screen was written firstBefore any of the good-news screens

Edges written last inherit whatever tone the happy path set, which is usually cheerful. Writing the refusal first sets the voice, and the good news then matches the bad news rather than the other way round. It is the screen that decides whether a firm’s customers trust the firm.