Persona one · a customer

What’s covered, without asking anyone

This is the question that generates the phone call. Answering it on a screen the customer can reach at midnight is most of the value of opening the door at all.

Invented: Atlantica, Marisol’s Beachwear and Hacienda Textiles are made up, and so is everyone in them.

Atlantica Coverage

You are looking at Marisol’s screen.Back to the firm’s side

What’s covered

Spring swim, order 3318

Dye-lot and stitching, until 12 March 2027. Delivered 12 March 2026.

● Covered · 7 months left

Linen cover-ups, order 3402

Stitching only, until 4 June 2027. Delivered 4 June 2026.

● Covered · 10 months left

Beach totes, order 3120

Cover ended 2 February 2026. Said plainly rather than hidden — a customer who cannot see the end date rings to ask about it.

○ Ended

Something’s wrong with one of these

No form to find The claim starts from the answer

She is already looking at the thing that is covered, so filing begins here rather than in a Contact page three taps away. The order, the date and the cover are already known and are not asked for again.