[
  {
    "id": "rel-nuria-redirect-answer-3",
    "targetProcedureId": "kb-redirect",
    "targetTitle": "Redirecting a parcel",
    "targetSection": "Shipping",
    "targetRoles": [
      "office"
    ],
    "targetAudience": "internal",
    "changeKind": "new-doc",
    "fromVersion": null,
    "toVersion": 1,
    "draftLines": [
      "We redirect it once, at our cost, if they tell us the same day the label was printed.",
      "After that the redirect is theirs to pay for, and we tell them what it costs before we move it.",
      "Never send a parcel on a second time without putting the new address in writing back to them."
    ],
    "summary": "Write a new page, Redirecting a parcel (Shipping) — 3 lines from Nuria Beltrán’s question.",
    "sourceKind": "thread",
    "sourceId": "th-nuria-redirect",
    "coversTriggers": [],
    "status": "released",
    "modifyNotes": [],
    "revision": 2,
    "queuedAt": "2026-08-06T07:40:00.000Z",
    "releasedAt": "2026-08-06T07:44:00.000Z"
  },
  {
    "id": "rel-delfina-uniform-answer-3",
    "targetProcedureId": null,
    "targetTitle": "Holding a size run open for a uniform order",
    "targetSection": "Orders",
    "targetRoles": [
      "partner"
    ],
    "targetAudience": "public",
    "changeKind": "new-doc",
    "fromVersion": null,
    "toVersion": 1,
    "draftLines": [
      "We hold a size run open for ten working days for a uniform order, and you tell us the split at the end of it.",
      "Fourteen is one order, not a standing one — a standing one is a different conversation and it is mine.",
      "A held run is held on the batch board, so if the batch moves, the ten days move with it — and you hear that from us the same day."
    ],
    "summary": "Write a new page, Holding a size run open for a uniform order (Orders) — 3 lines from Delfina Sarmiento · Hacienda Coralina’s question.",
    "sourceKind": "thread",
    "sourceId": "th-delfina-uniform",
    "coversTriggers": [],
    "status": "queued",
    "modifyNotes": [],
    "revision": 3,
    "queuedAt": "2026-08-06T10:10:00.000Z"
  },
  {
    "id": "rel-maria-rule-visit-note-2",
    "targetProcedureId": "kb-visit-notes",
    "targetTitle": "What goes in a visit note",
    "targetSection": "Visits",
    "targetRoles": [
      "rep",
      "office"
    ],
    "targetAudience": "internal",
    "changeKind": "amend",
    "fromVersion": 3,
    "toVersion": 4,
    "draftLines": [
      "A visit note names the person you actually spoke to, not just the account."
    ],
    "summary": "Update What goes in a visit note to v4 — adding 1 line from the rule you stated.",
    "sourceKind": "owner-rule",
    "sourceId": "rule-maria-rule-visit-note-1",
    "coversTriggers": [],
    "status": "released",
    "modifyNotes": [],
    "revision": 1,
    "queuedAt": "2026-08-06T07:52:00.000Z",
    "releasedAt": "2026-08-06T07:56:00.000Z"
  },
  {
    "id": "rel-nuria-instalments-answer-3",
    "targetProcedureId": null,
    "targetTitle": "Split a deposit into two payments",
    "targetSection": "Pricing & terms",
    "targetRoles": [
      "office",
      "books"
    ],
    "targetAudience": "internal",
    "changeKind": "new-doc",
    "fromVersion": null,
    "toVersion": 1,
    "draftLines": [
      "When somebody asks: “Can we split a deposit into two payments?”",
      "Half up front still means half up front, and it goes in the run when it lands, not when it is promised.",
      "If they genuinely cannot do it in one, they can do it in two inside the same month and I want it in writing on the account.",
      "Nobody agrees to a third month."
    ],
    "summary": "Write a new page, Split a deposit into two payments (Pricing & terms) — 4 lines from Nuria Beltrán’s question. Your own words, framed by the question they answer.",
    "sourceKind": "thread",
    "sourceId": "th-nuria-instalments",
    "coversTriggers": [],
    "status": "queued",
    "modifyNotes": [],
    "revision": 1,
    "queuedAt": "2026-08-06T12:15:00.000Z"
  },
  {
    "id": "rel-ana-tier-answer-3",
    "targetProcedureId": "kb-discounts",
    "targetTitle": "Discounts & what needs Maria",
    "targetSection": "Pricing & terms",
    "targetRoles": [
      "rep",
      "office",
      "books"
    ],
    "targetAudience": "internal",
    "changeKind": "amend",
    "fromVersion": 3,
    "toVersion": 4,
    "draftLines": [
      "When somebody asks: “Can I give a bigger discount than the tier?”",
      "No, and not because I want to be difficult about it — the tier IS the discount, and the day I go under it for one account I have to explain myself to the other eleven.",
      "What you can move is freight, on anything over twenty thousand.",
      "If they are genuinely walking, tell me before you tell them."
    ],
    "summary": "Update Discounts & what needs Maria to v4 — adding 4 lines from Ana López’s question. Your own words, framed by the question they answer.",
    "sourceKind": "thread",
    "sourceId": "th-ana-tier",
    "coversTriggers": [
      "org_atlantica--esc-price-authorisation"
    ],
    "status": "queued",
    "modifyNotes": [],
    "revision": 1,
    "queuedAt": "2026-08-06T13:20:00.000Z"
  },
  {
    "id": "rel-tomas-collector-answer-3",
    "targetProcedureId": null,
    "targetTitle": "Charge interest on a late invoice",
    "targetSection": "Pricing & terms",
    "targetRoles": [
      "books"
    ],
    "targetAudience": "internal",
    "changeKind": "new-doc",
    "fromVersion": null,
    "toVersion": 1,
    "draftLines": [
      "When somebody asks: “Do we charge interest on a late invoice?”",
      "We do not charge interest, and I am not going to start.",
      "What we do instead is stop the account — nothing new goes into the run while an invoice is past sixty days, and the buyer hears that from me rather than from you.",
      "It goes back on the same day it is paid."
    ],
    "summary": "Write a new page, Charge interest on a late invoice (Pricing & terms) — 4 lines from Tomás Aguilar’s question. Your own words, framed by the question they answer.",
    "sourceKind": "thread",
    "sourceId": "th-tomas-collector",
    "coversTriggers": [],
    "status": "queued",
    "modifyNotes": [],
    "revision": 1,
    "queuedAt": "2026-08-06T14:20:00.000Z"
  }
]